Shipping & Returns

Last Updated: January 01, 2026

Shipping Policy

Delivery Times

We offer multiple shipping options to meet your needs:

United Kingdom:

• Standard Shipping (5-7 business days) - Free on orders over £50
• Express Shipping (2-3 business days) - £8.99
• Next Day Delivery (order before 2pm) - £12.99

Europe:

• Standard Shipping (7-10 business days) - £12.99
• Express Shipping (4-6 business days) - £19.99

International:

• Standard Shipping (10-14 business days) - £19.99
• Express Shipping (6-8 business days) - £29.99

All delivery times are estimated and begin from the date of dispatch, not the date of order.

Shipping Costs

Shipping costs are calculated at checkout based on:

• Your delivery address
• The weight and size of your order
• Your selected shipping method

Free Shipping:

• UK orders over £50 qualify for free standard shipping
• Promotional free shipping periods (announced via newsletter)

Order Processing

• Orders are processed Monday - Friday, excluding public holidays
• Orders placed before 2pm (GMT) on business days are typically dispatched the same day
• Orders placed after 2pm or on weekends will be processed the next business day
• You'll receive a confirmation email when your order is dispatched
• A tracking number will be provided once your order ships

International Shipping

Customs & Duties:

• International orders may be subject to customs fees, import duties, and taxes
• These charges are the responsibility of the customer
• Keesdeen is not responsible for any customs delays or fees
• Contact your local customs office for specific information

Restricted Countries: We currently cannot ship to certain countries due to shipping restrictions. These will be indicated at checkout.

Tracking Your Order

How to Track:

1. Check your email for the dispatch confirmation with tracking number
2. Log into your account and view "Order History"
3. Click on your order to see tracking details
4. Use the tracking number on the carrier's website for detailed updates

Tracking Updates:

• Tracking information may take 24-48 hours to appear in the carrier's system
• If tracking hasn't updated after 48 hours, contact us at hello@keesdeen.com

Delivery Issues

Failed Delivery Attempts:

• If you're not home, the carrier will leave a notice
• You can arrange redelivery or collection
• Packages unclaimed for 14 days will be returned to us
• Return shipping fees may be deducted from your refund

Lost or Damaged Packages:

• If your package is lost in transit, contact us immediately
• We'll work with the carrier to locate your package
• If the package cannot be found, we'll send a replacement or issue a refund
• For damaged items, please provide photos within 48 hours of delivery

Incorrect Address:

• We cannot change the shipping address once an order has been dispatched
• If you provided an incorrect address, contact the carrier immediately
• Address correction fees charged by carriers are the customer's responsibility

Returns Policy

We want you to love your purchase. If you're not completely satisfied, we're here to help.

Return Eligibility

Timeframe:

• Returns must be initiated within 14 days of delivery
• Items must be returned within 21 days of receiving return authorization

Condition Requirements:

• Items must be unworn, unwashed, and in original condition
• All original tags must be attached
• Items must be in original packaging where applicable
• Proof of purchase is required

Non-Returnable Items:

• Intimate apparel and swimwear (for hygiene reasons)
• Earrings and body jewelry
• Items marked as "Final Sale"
• Gift cards
• Customized or personalized items

How to Return

Step 1: Contact Us

• Email hello@keesdeen.com with your order number
• State which items you wish to return and reason

Step 2: Receive Authorization

• We'll send you a return authorization number (RMA)
• You'll receive return instructions and shipping label (UK only)

Step 3: Package Your Return

• Include all items with original tags attached
• Include a copy of your invoice or packing slip
• Write your RMA number on the outside of the package

Step 4: Ship Your Return

• UK Customers: Use the prepaid return label provided
• International Customers: Use a trackable shipping method
• Keep your tracking receipt until refund is processed

Step 5: Refund Processing

• We'll inspect your return within 3-5 business days
• Refunds are processed within 5-7 business days
• You'll receive an email confirmation when your refund is issued

Return Shipping Costs

UK Returns:

• Free returns using our prepaid label
• Deductions only apply if items are not in original condition

International Returns:

• Customer is responsible for return shipping costs
• We recommend using a trackable shipping method
• We're not responsible for items lost in return transit

Refund Policy

Refund Method:

• Refunds are issued to the original payment method
• It may take 3-5 business days for the refund to appear in your account

Refund Amount:

• Full refund for items returned in acceptable condition
• Original shipping costs are non-refundable (unless we made an error)
• Return shipping costs are deducted from refund (international orders)

Partial Refunds: Partial refunds may be issued if:

• Items show signs of wear or use
• Items are returned without original tags or packaging
• Items are returned damaged (not caused by shipping)

Exchanges

We currently do not offer direct exchanges. If you need a different size or color:

1. Return your original item for a refund
2. Place a new order for the item you want
3. This ensures you receive your preferred item quickly

Size Exchange Tips:

• Check our size guide before ordering
• Contact us if you need sizing advice
• Consider ordering multiple sizes (return what doesn't fit)

Damaged or Defective Items

If you receive a damaged or defective item:

Within 48 Hours of Delivery:

1. Email hello@keesdeen.com with photos of the damage/defect
2. Include your order number and item details
3. We'll arrange for a free replacement or full refund
4. No need to return the item unless requested

Our Commitment:

• We'll send a prepaid return label
• Priority processing for replacement orders
• Full refund including original shipping costs

Sale & Promotional Items

Sale Items:

• Sale items can be returned within the standard 14-day period
• Same return conditions apply
• Refunds based on the price paid, not original price

Final Sale Items:

• Clearly marked as "Final Sale" on product pages
• Cannot be returned or exchanged
• All sales are final

Gift Returns

Gifts Received:

• Gift recipients can return items for store credit
• Original purchaser information is not shared
• 14-day return window starts from delivery date
• Items must meet standard return conditions

Gift Return Process:

1. Email hello@keesdeen.com with order number (if available)
2. Explain that the item was a gift
3. Receive return authorization and instructions
4. Store credit will be issued via email

Contact Us

Have questions about shipping or returns?

Email: hello@keesdeen.com
Hours: Monday - Friday, 9am - 6pm GMT

We typically respond within 24 hours on business days.

Holiday Shipping

During peak seasons (Black Friday, Christmas, etc.):

• Processing times may be extended by 1-2 business days
• Carrier delays are more common
• Order early to ensure delivery before holidays
• Extended return windows may be offered (check email for details)

This policy is subject to change. Any updates will be posted on this page with a revised "Last Updated" date.